Frequently Asked Questions

We operate across Europe, Asia, and the Middle East, connecting producers with buyers in these regions. Our strategic location in Istanbul allows us to serve as a bridge between continents, facilitating smooth international trade operations with reliable logistics and local market expertise.

Minimum order quantities vary depending on the product category and supplier requirements. We work flexibly to accommodate both small and large-scale orders. Contact us with your specific needs, and we'll provide tailored solutions that fit your business model and budget.

Delivery times depend on the shipping method, origin, and destination. Sea freight typically takes 3-6 weeks, while air freight can deliver within 5-10 days. We provide real-time tracking and work with trusted logistics partners to ensure timely delivery. Express options are available for urgent orders.

Yes, we offer comprehensive quality inspection and factory-level verification services. Our experienced inspection teams visit manufacturing facilities, verify product specifications, conduct quality tests, and provide detailed reports before shipment. This ensures you receive products that meet your exact requirements and industry standards.

We accept various payment methods including Letter of Credit (L/C), Telegraphic Transfer (T/T), and other internationally recognized payment instruments. Payment terms are flexible and can be negotiated based on order size, relationship history, and specific requirements. We prioritize secure and transparent financial transactions.

Absolutely. Our customs and documentation consultancy service handles all paperwork, tariff classifications, and compliance requirements. We prepare commercial invoices, packing lists, certificates of origin, and other necessary documents. Our expertise ensures smooth customs clearance and minimizes the risk of delays or penalties.

Yes, we can arrange product samples for evaluation before you commit to a bulk order. Sample costs and shipping fees may apply depending on the product and supplier policies. This allows you to assess quality, specifications, and suitability before making larger investments.

Quality assurance is at the heart of our operations. We work exclusively with certified manufacturers, conduct factory audits, perform pre-shipment inspections, and verify compliance with international standards. Our quality control process includes product testing, documentation review, and continuous supplier evaluation to maintain the highest standards.

Mois Tanaka combines integrity, efficiency, and growth-focused partnerships. We don't just move products—we build sustainable commercial ecosystems. Our extensive supplier network, deep industry knowledge, transparent operations, and customer-first approach set us apart. We treat every partnership as a long-term relationship and invest in your success.